Installation FAQs

The number of washers and dryers will depend upon the family composition of the occupants, the number of apartments to be served, the presence or absence of children and the number of laundry rooms in the building.

While the selection of brand new equipment might be appealing, it's not always cost effective. Hercules’ remanufactured equipment is rebuilt from the ground up to completely restore it to its original factory condition and performance. This gives the best of both worlds: machines that look and run factory fresh at a significant savings. For more information please contact us.

After we receive the signed contract, a new installation will usually take no more than 60 days. This includes the time for Hercules to coordinate the removal of the existing laundry room provider’s equipment. If the room is empty, the 60-day installation period can be significantly reduced. The “typical installation” assumes that all required electric, venting and plumbing is already in place.

If Hercules is asked to provide laundry services for a building with no existing laundry room, it is the responsibility of the building’s management company or Board of Directors to provide the required plumbing, electric and gas. Your Hercules Account Representative can assist with this process and provide the names of plumbers, electricians and other required contractors. Depending on the size of the room and the complexity of the overall renovation, you may need to work with an architectural firm and have them file the proper plans and required forms to complete the renovation.

You can request a proposal online or by calling the Hercules office. The proposal request is assigned to a Hercules Account Representative, who surveys the laundry room within the next two to three business days. We then prepare and mail a formal written sales proposal, which may be delivered and explained by the Hercules Account Representative, if you prefer.

The laundry room survey includes an assessment of the laundry room’s floor, walls, existing venting, plumbing and electric, and overall space for the installation of new machines. Measurements are also taken for all wall space and flooring. The representative will assess the existing gas lines, drains, and the location of the laundry room (basement, lobby-level, floor by floor) - and if anything needs to be planned for at the time of the installation (steps, doorways, overhead pipes).

After the signed contract is returned to Hercules, the installation team at Hercules begins the scheduling of the new laundry room installation, which includes mailing paint and tile samples (if applicable based on the terms of the contract) for review by the Management Company or the Board of Directors. Once the selection process is completed and shared with Hercules, we select the required painters and flooring company to complete the job.

Prior to the completion of the new laundry room installation, Hercules notifies the management company and building superintendent of an agreed date (usually no more than one to two days after the installation) to conduct a “Laundry Room Open House.” This Open House allows the residents of your building to meet representatives from Hercules and have any of their questions addressed. It also allows our representatives to demonstrate the use of the new washers, dryers and revaluing equipment, as well as the most efficient ways to do laundry.

The Hercules Installation Department, working with the building’s superintendent or Management Company, provides signs that can be posted by the building well in advance of the Open House. The signs also provide information to the residents about the closing of the existing laundry room for renovations prior to the Hercules installation and the expected completion date.